At HikingGlobe, we value our customers and are committed to resolving any concerns in a fair, transparent, and timely manner. This Dispute Resolution Policy explains how we handle complaints, billing issues, and conflicts related to your orders or use of our Services.

1. Contact Us First

If you have a concern or complaint regarding your order, billing, or our Services, please contact us directly before taking further action.+1 (440) 412-5928Contact@hikingglobe.comWe will review your issue and respond within 5 business days. Most disputes can be resolved quickly through our support team.

2. Good Faith Resolution


  • Both you and HikingGlobe agree to attempt to resolve disputes informally and in good faith before pursuing any legal or third-party action.

  • We may request supporting documents (e.g., proof of payment, product photos, or shipping details) to investigate your claim.

3. Refunds & Returns


  • All refund and return requests are handled under our Returns & Refund Policy.

  • If a resolution cannot be reached through that process, the dispute will follow the steps outlined here.

4. Chargebacks & Payment Disputes


  • If you believe a billing error has occurred, please contact us before initiating a chargeback with your bank or payment provider.

  • Unauthorized or unverified chargebacks may result in suspension of your account and refusal of future orders.

  • We will provide documentation to banks or payment providers to support our position in the event of an unjustified chargeback.

5. Escalation & Mediation

If a dispute cannot be resolved informally:

  • We may agree to submit the matter to a neutral third-party mediator or arbitration service before proceeding to court.

  • Mediation or arbitration will take place in Delaware, United States, unless otherwise agreed in writing.

  • Each party will bear its own costs, unless otherwise determined by law or agreement.

6. Governing Law

This Dispute Resolution Policy is governed by the laws of the State of Delaware, United States. Any legal actions must be brought in the courts located in Delaware, unless both parties agree to an alternative forum.

7. Your Rights

Nothing in this policy prevents you from exercising your rights under applicable consumer protection laws. If you are located in the EU, UK, or another jurisdiction with statutory dispute rights, you may be entitled to alternative consumer dispute resolution mechanisms.

8. Updates to This Policy

We may update this Dispute Resolution Policy from time to time to reflect changes in law or business practices. The revised version will be posted here with the updated “Last updated” date.

Contact Us

For questions regarding this Dispute Resolution Policy or to file a complaint, please contact us:HikingGlobe
131 Continental Drive
Newark, DE 19713
United States+1 (440) 412-5928Contact@hikingglobe.com